Help
Questions
36 answers about watching, buying and working with us. Not here? Ask at the bottom.
Watching On Demand
What is On Demand?
Training series you buy once and stream, made with coaches and schools who know their stuff. We film, edit and host; they teach. The first is the Rookie Series with Crease Goaltending.
How do I watch?
Make an account (it takes a minute), buy on the series page, and press play. Sign in at twopop.ca any time to come back to it.
What can I watch on?
Any phone, tablet or computer with an up-to-date browser. On your TV: AirPlay from an iPhone, iPad or Mac, or Chromecast from Chrome or an Android phone.
How many devices can I use?
Up to 4 signed in at once. A fifth shows your device list and asks you to sign one out.
Can I download the videos?
No. Every video streams, so you need an internet connection. It keeps the series from being passed around, which keeps the coaches making more.
How long can I watch it?
Yours for life, as often as you like. If we ever take a series off TWO POP, we'll send you the video files to keep.
Can I share my account?
Your purchase is for your household. Please don't share your sign-in; the 4-device limit is there for that.
Who is each series for?
Each series page says who it's for. The Rookie Series is for any beginner goalie, young or old, whether you're just starting out or brushing up on the basics, and for the parents and coaches helping them learn.
Buying and refunds
Can I buy one video, or do I need the whole series?
Either. Each video is sold on its own, and the whole series costs less than buying them one by one.
How do I pay?
By card through Stripe, and Apple Pay or Google Pay where your device has them. We never see your card number.
Is tax included?
Prices are before tax. At checkout, GST or HST is added for your province. Outside Canada, no Canadian tax is added.
Will I get a receipt?
Yes. Stripe, our payment processor, emails your receipt as soon as you pay. We also send a thank-you from support@twopop.ca with how to watch.
Can I get a refund?
Within 7 days of buying. One video: if you've watched less than a minute of it. A whole series: if you haven't watched one full video. Email support@twopop.ca.
Can I buy it as a gift?
Yes. Choose Buy as a gift and we'll email you a code to give. Whoever gets it makes an account and enters the code to start watching.
We're a team or club. Is there a group price?
Yes, for 10 or more goalies. Email support@twopop.ca and we'll work out a price for your group.
Your account
I forgot my password.
Tap "Email me a code" on the sign-in page. We send a 6-digit code that works once, for 10 minutes.
I didn't get the email.
Check your junk folder for mail from support@twopop.ca, then try again. Still nothing? Email us.
Can I change my email or password?
Yes, from your account page once you're signed in. Forgot your password? Sign in with a 6-digit code any time.
What do you keep about me?
Your email, your devices, what you bought and how much of each video you've played, so you can sign in, watch and pick up where you left off. Payments are handled by Stripe. The details are in our privacy section.
Will you send me marketing?
Only if you tick the box. Every email has an unsubscribe link.
Working with us On Set
What do you film?
Highlight reels, social reels and packs, brand promos and commercials, short films, corporate video, and photos for teams and businesses.
Which sports?
Any sport, plus fitness and yoga. Hockey is where we started.
Do you do personal portraits or actor headshots?
No. Team headshots and brand photos, yes.
Where do you work?
Toronto and the GTA, no travel charge. Further away, travel is added to the quote.
What does a shoot cost?
Where a card shows a price, that's where it starts. Everything else is quoted after a short chat.
How do I book?
Send the form at the bottom of this page, or email hello@twopop.ca. We reply personally, usually within a day or two.
How long until I get it back?
Photos and social reels in about a week. Highlight reels and promos in 2 to 3 weeks. Bigger films get a date before we start.
Do you need a deposit?
Yes: 50% books your date, the rest when you get your video.
Do I get the raw footage?
You get the finished edit. Raw footage can be added for a fee: ask when you book.
Can you cut a highlight reel from footage I already have?
Yes. Send it over and we'll quote: the price depends on how much footage there is to go through.
Coaches and schools
Can we make a series together?
Yes, that's how On Demand works. You bring the know-how and the audience; we film, edit, host and sell it. Tell us about it below.
Goalie coaching
Do you coach goalies?
Yes. Coach Nate runs private lessons, small groups, team practices and game reviews. See Goalie coaching.
How do I book a lesson?
Email coaching@twopop.ca.
Is ice included?
Not for private lessons: the price is the coaching, plus the cost of ice.
What if I need to cancel?
Free up to 48 hours before, for small groups, team practices and private lessons. For a private lesson, the cost of ice is still owed if the rink won't refund it. Later than that, or a no-show, the session is charged in full.
Can I reschedule?
Yes, on the same terms as cancelling: free with the same notice, charged in full later than that.